Refund policy

Returns and Refund Policy

At StopNicotine, we believe it is important that returns are clear and straightforward. Below you can read which conditions apply to returns, refunds and the right of withdrawal.

1. Right of withdrawal

For online purchases, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

If you wish to exercise this right, please notify us within 14 days of receiving your order via info@stop-nicotine.com.

After notifying us of your withdrawal, you then have 14 days to return the products to us.

For sealed products that are not suitable for return after opening due to health protection or hygiene reasons, the right of withdrawal expires once the seal of the product packaging has been broken.

2. Return conditions

We accept returns when:

the product is unused;
the original product packaging is unopened;
the seal of the product packaging is fully intact;
the product is complete and undamaged.

By original packaging, we mean the actual product packaging, such as our sealed zip pouch. It does not matter whether this is then returned in a shipping envelope, letterbox box or other suitable shipping packaging.

Products where the seal has been broken cannot be returned for hygiene and health protection reasons.

3. Registering a return

Would you like to return an order? Please contact us via:

Email: info@stop-nicotine.com
Telephone / WhatsApp: +31 085 06 06 702

Please preferably include your name and order number.

Returns can be sent to the return address provided by our customer service team. Therefore, always register your return with us in advance.

Please include your order number with the return, for example by including the original packing slip, so that we can process it quickly.

4. Bundles and partial returns

Many of our products are sold in value bundles. With larger bundles, the applied bundle discount means that you pay a lower price per package.

If you return only part of a bundle, the refund amount is therefore calculated based on the price of the products you keep. The original bundle discount is recalculated accordingly.

Example:

A 4-week package costs €50 and an 8-week package containing two packages costs €60 due to the bundle discount.

If you keep one package from the 8-week bundle and return one valid, unopened package, the refund amount is:

€60 - €50 = €10.

In that case, you are keeping the 4-week package with a retail value of €50.

This calculation method also applies to other value bundles, tiered discounts and quantity discounts.

5. Return shipping costs

The direct costs of returning an order are initially borne by the customer.

As our products generally fit through a letterbox, we recommend using a suitable and affordable letterbox shipping method.

After we receive a valid return, we reimburse the return shipping costs up to a maximum of €5.00 per return shipment. We may ask you to provide proof of postage or payment.

If you choose a more expensive shipping method, for example registered mail or a regular parcel service when letterbox shipping is possible, our reimbursement remains limited to a maximum of €5.00.

Any costs above this amount are at your own expense, unless otherwise agreed with us in advance.

6. Return processing fee

For the processing of returns outside a valid statutory right of withdrawal, a €2.95 return processing fee per return shipment may apply.

This fee may be deducted from any refund and covers, among other things, the receipt, inspection and administrative processing of the return.

The return processing fee also does not apply where StopNicotine is responsible for an incorrectly delivered, damaged or defective product.

7. Refunds

After receiving your return, we will check whether it meets the return conditions.

If the return is accepted, we will refund the amount you are entitled to using the same payment method used for the original order, unless otherwise agreed with you.

For partial returns of bundles, the refund amount is calculated in accordance with Article 4.

For a partial return where you keep part of the order, the original shipping costs will not be refunded.

Your refund will be processed after we have received your returned products in good order. Therefore, always keep your proof of shipment carefully. This allows you to show that you actually sent the return in the event that a return parcel becomes delayed or stuck in the carrier's shipping process.

8. Opened or used products

Products where the seal of the product packaging has been broken cannot be returned due to health and hygiene reasons.

If we nevertheless receive an opened, used or otherwise non-returnable product, there is no automatic right to a refund.

In such a situation, always contact our customer service team first. We will then assess whether we can offer a suitable solution.

9. Damaged, defective or incorrectly delivered products

Have you received a damaged, defective or incorrect product? Please contact us before returning the product.

Please include your order number and, where possible, send photos clearly showing the issue.

Where StopNicotine is responsible for the issue, we will of course provide an appropriate solution and no return processing fee will be charged.

10. Contact

Do you have any questions about a return or refund? Please feel free to contact us.